TERMS AND CONDITIONS OF BUSINESS OF GREEN PLEASE Published 27/04/2026
1. Definitions
The following expressions shall have the following meanings:
1.1 “Supplier” means Green Please Bedfordshire
1.2 “Customer” means any person or company / body corporate who purchases Services from the Supplier.
1.3 “Gardener” means an insured and vetted gardening professional supplied by the Supplier to the Customer to provide the services detailed in the Proposal until termination of this Agreement in accordance with these Terms and Conditions.
1.4 “Proposal” means a statement of work, quotation or other similar document describing the Services.
1.5 “Services” means the gardening, landscaping, maintenance or related services as described in the Proposal and includes any materials required to complete the work.
1.6 “Terms and Conditions” means the terms and conditions of supply of Services as set out in this document and any subsequent terms agreed in writing by the Supplier.
1.7 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.
1.8 “Order” means the formal acceptance by the Customer of the Proposal.
1.9 “Agreement” means the contract between the Supplier and the Customer for the provision of the Services incorporating these Terms and Conditions.
2. General
2.1 These Terms and Conditions apply to the Agreement for the supply of Services by the Supplier to the Customer and supersede any other documentation or communication.
2.2 Any variation must be agreed in writing by the Supplier.
2.3 Nothing in these Terms limits any legal rights of the Supplier.
2.4 The Supplier shall provide the Customer with an insured and vetted Gardener to carry out the Services detailed in the Proposal.
2.5 The Supplier may substitute the Gardener where necessary.
2.6 Nothing in these Terms affects the Customer’s statutory rights.
3. Proposal
3.1 The Proposal outlines the Services.
3.2 It remains valid for 30 days.
3.3 It must be accepted in full.
3.4 Acceptance occurs when the Customer places an Order.
3.5 The Agreement only comes into force once confirmed by the Supplier.
3.6 A 7-day statutory cooling-off period applies unless waived by the Customer.
4. Services and Delivery
4.1 Services are as described in the Proposal.
4.2 Variations must be agreed in writing.
4.3 Services will be delivered in line with agreed dates, subject to change.
4.4 All dates are estimates and not guaranteed.
5. Price and Payment
5.1 Prices are as stated in the Proposal (including VAT where applicable).
5.2 Material costs are included where specified.
5.3 Payment is to be made in full in advance of every visit.
5.4 The Supplier reserves the right to amend pricing where necessary.
5.5 Payments must be made in full and on time.
5.6 Late payments will incur an admin fee of £5 per occurrence.
5.7 The Supplier may recover reasonable costs of debt recovery.
5.8 Prices may vary due to additional work, material costs, or unforeseen requirements.
5.9 If a Gardener is unavailable, a replacement will be arranged where possible within 7 days of planned visit.
6. Customer Obligations
6.1 The Customer must provide access to the property as agreed.
6.2 The Customer must provide access to water and any necessary utilities where required.
6.3 The Customer must obtain any permissions required for the work (e.g. planning or neighbour consent).
6.4 The Customer must clearly outline any specific requirements for gardening services.
6.5 The Customer is responsible for ensuring safe working conditions.
6.6 The Customer must remove or protect fragile or valuable items from work areas.
6.7 The Gardener will supply all necessary tools, equipment, and standard materials required to carry out the Services.
6.8 The Customer shall be liable for costs arising from failure to meet obligations.
6.9 The Customer agrees not to directly employ or engage the Gardener introduced by the Supplier during the Agreement and for 12 months after termination. Breach of this clause will result in compensation equal to 12 months of Supplier fees.
7. Supplier Obligations
7.1 The Supplier shall provide gardening services as specified in the Proposal.
7.2 Services will be carried out with reasonable skill and care.
7.3 The Supplier will comply with health and safety regulations.
7.4 The Supplier will ensure required licences and insurance are in place.
7.5 The Supplier is responsible for appropriate green waste disposal unless otherwise agreed.
7.6 The Supplier will maintain appropriate insurance cover.
7.7 Substitute Gardeners may be provided where possible but are not guaranteed.
8. Cancellation
8.1 Cancellation without sufficient notice may still incur charges.
8.2 If access cannot be gained, a minimum charge may apply.
8.3 Rescheduling requires at least 24 hours’ notice and is subject to availability.
9. Defective Services
9.1 The Supplier will rectify or refund defective Services at its discretion.
9.2 Issues must be reported within 24 hours.
9.3 No obligation to remedy exists if payment is outstanding.
10. Intellectual Property
All intellectual property remains the property of the Supplier.
11. Property, Risk and Insurance
11.1 The Supplier holds public liability insurance up to £1,000,000.
11.2 The Supplier is not liable for pre-existing garden conditions, plant failure due to environmental factors, or issues beyond its control.
12. Termination
12.1 The Agreement continues until completion or termination.
12.2 Either party may terminate with 4 weeks’ written notice.
12.3 Immediate termination may occur in cases of breach or non-payment.
12.4 Outstanding payments remain payable upon termination.
13. Warranties
Services will be performed with reasonable skill and care.
14. Limitation of Liability
14.1 Liability is limited to the value of Services provided.
14.2 The Supplier is not liable for indirect or consequential loss.
15. Indemnity
The Customer shall indemnify the Supplier against claims arising from breaches of these Terms.
16. Guarantee
If the Customer is dissatisfied with the Gardener, a replacement will be offered. If still dissatisfied, cancellation and a refund of the first month’s Supplier fees may be provided.
17. Weather Conditions
17.1 Due to the nature of gardening work, Services may be postponed, delayed, or rescheduled due to adverse weather conditions including but not limited to heavy rain, frost, high winds, or unsafe working conditions.
17.2 The Supplier will use reasonable endeavours to rearrange Services at the next available suitable time.
17.3 No liability shall arise from delays caused by weather conditions beyond the Supplier’s control.
18. Assignment
The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.
19. Severance
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent
jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
20. Waiver
The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.
21. Notices
Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Proposal or such other address as such party may from time to time have communicated to the other in writing (or email), and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.
22. Entire Agreement
These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.
23. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh courts.
24. Acceptance of these Terms and Conditions
These Terms and Conditions become effective and are deemed to have been accepted by the Customer upon signature of the Proposal by the
Supplier and the Customer or alternatively, in the absence of the Customer’s signature on the Proposal, upon the acquiescence of the Customer to allow the Supplier’s Housekeeper to provide Services. A failure (deliberate or otherwise) on the part of the Customer to sign the Proposal is not indicative of the Customer failing to accept these Terms and conditions, should the Customer allow the Supplier (acting through a Housekeeper)to commence the provision of Services.
25. Amendments to these Terms and Conditions
The Supplier reserves the right to amend these Terms and Conditions and shall inform the Customer of any changes by posting the same on the Supplier’s Website/s and/or by sending copies to the Customer either by post or email, not less than 30 days prior to the implementation of such changes.